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UAE accounts receivable and payable workstation with aged debtor report, supplier invoices and bank reconciliation for a Dubai SME

AR / AP MANAGEMENT UAE

Accounts receivable payable management — invoices out, suppliers paid, cash flowing.

Velmont Crest delivers accounts receivable payable management for UAE SMEs — sales invoices issued and chased, customer ageing reported weekly, supplier bills scheduled, payments authorised in batches, cash cycle measured monthly.

DED-licensed Dubai practice 0+ years UAE accounting Meydan + RAKEZ authorised partner

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UAE SMEs served

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Fixed monthly pricing

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Surprise fees, ever

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Overview

Close the gap between billing and collection

Plenty of UAE SMEs run on a 60-90 day cash cycle and never clock it. Sales invoices go out late. Chasing happens only when someone remembers. Supplier bills get paid early because nobody's watching the due dates. Cash sits tighter than it should, and the pattern compounds so quietly that working capital, not market demand, ends up being the thing holding the business back.

FTA tax-invoice rules make it worse. The 14-day window for issuing a compliant tax invoice under the VAT executive regulations stacks on top of your customer terms, so a late invoice delays collection before the clock even starts. Mainland traders, free-zone service firms, e-commerce sellers, we see the same failure whenever AR and AP get run as two separate functions instead of one ledger.

Velmont Crest runs them as one working-capital discipline. Invoices go out same-day. Reminders fire automatically at 7 / 21 / 45 days overdue. Debtor and creditor ageing reports land weekly. Supplier bills are posted on receipt, payments scheduled by due date in weekly batches, and WPS-aware multi-bank payment files built against approved supplier lists.

The practical read: roughly 15-30 days off the cash conversion cycle, fewer founder days burned on collections, fewer late-payment penalties on supplier bills. Management reporting tracks DSO, DPO and ageing alongside the P&L. You steer working capital off real numbers instead of gut feel, or whatever the bank balance happens to say at month-end.

Need a quick AR/AP starter? Use our free UAE Tax Invoice Generator, check counterparty TRNs with the TRN Verification tool, or browse all free UAE accounting tools.

Working capital fundamentals

Why AR/AP is the cash lever most SMEs miss

Most UAE SMEs that hit a cash crunch aren't losing money. Revenue is coming in, suppliers are getting paid, and the business is profitable on paper. The trouble is timing. The gap between cash leaving the bank and cash arriving is wider than it needs to be. Disciplined accounts receivable payable management UAE SMEs can rely on is what narrows it, and for a small finance team, accounts payable outsourcing services and structured receivable procedures are usually the fastest way to get there without hiring.

The mechanics aren't complicated. Faster days-sales-outstanding (DSO) brings cash back from customers sooner. A slightly longer days-payable-outstanding (DPO), kept inside agreed supplier terms, keeps cash in the business longer. Together they shorten the cash-conversion cycle, and that number predicts an SME's ability to fund growth without borrowing better than almost anything else on the balance sheet. UAE Central Bank guidance on cheque discipline and bank reconciliation is being enforced more closely now, which raises the bar on documentation accuracy too.

Our accounts receivable payable management engagement comes down to four habits. Invoice the moment a service is delivered. Chase on a pre-agreed cadence, not whenever it crosses your mind. Enter every supplier bill on receipt so due dates stay visible. Authorise payments in weekly batches so the founder still controls the outflows. Each one is small. What they do to your cash position over a few months is not.

For UAE SMEs across mainland and free zones, accounts receivable payable management also brushes up against FTA tax-invoice rules under Article 59 of the VAT Decree-Law, bad-debt relief provisions under Federal Decree-Law 47/2022, and cheque-clearing protocols under UAE Central Bank circulars. So AR/AP isn't optional housekeeping. Run it well and compliance, cash and your customer relationships all get looked after in the same weekly pass. Run it badly and all three drift.

This sits on top of clean monthly accounting and bookkeeping, feeds directly into CFO-advisory cash-flow forecasting, and the numbers behind it are worth reading up on: our DSO benchmark guide shows where UAE SMEs actually land on days-sales-outstanding, and the 90-day DSO improvement plan walks through tightening it step by step.

What you get

What you actually walk away with

Strip away the jargon and an AR/AP engagement comes down to four things actually changing.

Invoices issued same-day

The clock on a receivable starts the day the invoice lands, not the day you finally get round to raising it. So we raise it the same day the job clears delivery or hits its milestone, and send it down whichever channel the customer actually reads.

Customer collections worked

Reminders go out on a set rhythm before the relationship ever turns awkward. The ageing report tells us who's drifting, and you only get pulled in for the genuinely stuck or disputed ones. Everything below that, we handle.

Supplier payments scheduled

Every bill gets logged the moment it arrives, due date and all. Then we build one batch payment file a week for your bank to upload. Nothing slips into a late fee, and nothing gets paid three weeks early for no reason while your cash sits idle.

Cash cycle measured

DSO and DPO, reported monthly, side by side. You see the trend instead of guessing. If the gap between money out and money in is widening, you'll know before the bank balance tells you the hard way.

Compare approaches

Founder-chases, junior staff, or us — where each one breaks

Cash-collection discipline is the difference between a healthy P&L and one the bank will not lend against. Here is an honest read on three common AR/AP setups before you commit time and money.

CriteriaManual chase (founder / admin)ERP / accounting tool onlyVelmont Crest managed AR/AP recommended
Days Sales Outstanding (DSO)70–110 days typical55–75 days typical35–55 days target on stable customer base
Cost (monthly)10–25 founder hours / monthSoftware cost onlyFixed retainer add-on quoted to volume
VisibilityWhatsApp chases, no system of recordAged-receivables report only when run manuallyLive aged dashboard + scheduled chase calendar
Dispute resolutionReactive — discovered when invoice unpaidCaptured in ERP but rarely workedDisputes tagged on day-7 follow-up, escalation owner assigned
Supplier payment riskLate fees, broken relationshipsManual queue, payment date often missedApproved-for-payment schedule run weekly with bank-file export
Cash forecast accuracyBest-guess in a spreadsheetPlug-in if ERP supports it13-week rolling cash forecast updated weekly
Trade-licence renewal & supplier audit readinessScrambled at renewal timePossible if discipline holdsSupplier statements reconciled monthly, ready year-round
Best fit forPre-revenue, < 20 invoices/monthSingle-product, low dispute volumeService / project businesses with 30+ invoices/month and AR > AED 200k

A 20-day DSO improvement on AED 5M annual revenue frees roughly AED 275k in working capital. Most UAE SMEs we onboard see DSO drop by 25–40 days within the first 90 days, usually by tightening the dispute-resolution loop and the day-7 / day-14 / day-30 chase cadence. If a bank has asked for your debtor and creditor ageing, our bank-acceptable AR/AP ageing report format guide shows exactly how a UAE lender expects it laid out.

Velmont Crest migrated our books onto Zoho Books and now manages our full monthly accounting cycle — closed by the 5th, quarterly VAT, corporate tax and FTA correspondence handled end to end.

PSC FZE

Free Zone Entity · Dubai · 2025

How to start

Sound familiar?

Three lines we hear from UAE SME owners more or less every week. If one of them is your line, here's exactly what we'd do about it.

MOST COMMON

Trigger 01 · Collections

"Customers always pay 90 days late."

You're the one making the awkward chase call, the relationship takes the hit, and the cash shows up a month after you needed it.

  • Automated reminder cascade 7 / 21 / 45 days
  • Weekly ageing report with action list
  • Escalation matrix for >60 days overdue

DSO reduced 15-30 days in 3 months

Trigger 02 · Payables

"I miss supplier payment dates."

Bills get buried in the inbox, the late fees creep in, and then a supplier you rely on is the one calling you. Every cycle feels like a near miss.

  • Bills entered on receipt with due-date tracking
  • Weekly payment-batch authorisation workflow
  • Multi-bank payment-file generation

Late-fee exposure down 90%+

Trigger 03 · Working Capital

"I don't know my cash cycle."

Some months the bank account looks fine, some months it doesn't, and you couldn't say why. Nobody's tracking DSO or DPO, so it's all gut feel.

  • DSO + DPO measured + reported monthly
  • Working-capital trend dashboard
  • Optimisation playbook (terms, financing, mix)

Visibility in 2 weeks

Velmont Crest receivables and payables specialist working an invoicing and collections desk for a Dubai SME with aged-debtor report on screen

How we work

How the weekly cash cycle actually runs

Nothing exotic here, and that's rather the point. The same loop runs every week, so cash stops being a surprise and starts being a rhythm you can plan around.

  1. 1

    Daily

    Invoices + bills

    Sales invoices go out the same day the work clears. Supplier bills get keyed in as they arrive, three-way matched against the PO and the goods received note so nothing gets paid that shouldn't be.

  2. 2

    Weekly

    Collections + payments

    The week's reminders fire, we read the ageing report and decide who actually needs a call, then the payment batch is built and handed to you to release. One pass, every week, same day.

  3. 3

    Monthly

    Reporting + reconciliation

    DSO and DPO land on your desk. Supplier statements get reconciled, the odd missing credit note chased down, and anything that's clearly not getting paid gets provisioned rather than quietly inflating your debtor book.

  4. 4

    Quarterly

    Terms + policy review

    We look at who's earned a higher credit limit and who hasn't. Where a supplier might stretch your terms a little, we'll help you make that case. Then the playbook gets tweaked for the quarter ahead.

Real deliverables

Every artefact you get each week, line by line

Cash-cycle work isn't a tidy report that shows up once a month. It's a stack of small artefacts that move every week. Here's the lot, so you know exactly what hits your inbox.

Live aged-receivables dashboard

Who owes what, sorted into the 0–30 / 31–60 / 61–90 / 90+ buckets, refreshed daily. Open it any morning and the picture is current.

Weekly collections call sheet

If you ever want to make the calls yourself, this is your script: who's worth a call this week, the balance, and what they last told us. No digging through the ledger first.

Day-7 / Day-14 / Day-30 / Day-45 chase templates

Email and WhatsApp wording you sign off on once, then it goes out on schedule. The tone stays firm but never burns the bridge, and every send is logged so there's no "I never got it" later.

Customer-by-customer dispute log

Most "late" invoices aren't late, they're disputed and nobody told finance. So every dispute gets tagged, handed to whoever can actually fix it — sales, ops, finance — and chased to a close date.

Customer statement run (monthly)

Every active customer gets a clean statement of account on the same day each month. It's a quiet nudge that you keep proper books, and it heads off the "I thought I'd paid that" conversations.

Supplier statement reconciliation

Your top 20 suppliers, reconciled against their own statements every month. When their number and ours don't agree, we find out why before it turns into a duplicate payment or a forgotten credit note.

Approved-for-payment schedule (weekly)

One sheet: what's due, the amount, and which account it comes out of. You glance, you approve, the money moves. You're never the bottleneck and never paying blind.

Bank payment file (XLSX or bank-portal upload)

Built to the exact format your bank's bulk-upload screen expects — ENBD, FAB, Mashreq, Emirates NBD. No retyping beneficiary details one by one into the portal.

13-week rolling cash forecast

A week-by-week look at what's coming in and going out for the next quarter, rebuilt every Friday off the real ageing numbers. It's the difference between knowing a squeeze is coming and finding out the morning of.

Customer credit-limit recommendations

Once a quarter we look at how each customer actually pays, not how they promised to. The reliable ones can earn more room; the slow payers get a tighter leash before they cost you. You make the call, we bring the evidence.

Bad-debt write-off workpaper

When something genuinely won't be collected, your auditor will want proof you tried before you write it off. We assemble that file at year-end, with the IFRS 9 ECL working where it applies.

Trade-receivable VAT recovery file

Here's a bit most SMEs leave on the table: once a bad debt is more than six months old, you can often reclaim the VAT you already paid over on it. We build that claim out per FTA guidance so the cash comes back.

Customer onboarding KYC pack

The cheapest collections work happens before you've sold a thing. Trade licence, TRN checked, signed credit application — all collected before the first invoice goes out, so you know who you're extending credit to.

Month-end AR / AP reconciliation to GL

At every close, the receivables and payables sub-ledgers get tied back to the general ledger and any gap is cleared. It's the unglamorous step that means your debtor and creditor figures can actually be trusted.

Every artefact stored in your cloud accounting platform plus a mirrored Drive vault. You own the data and the customer relationships; we run the cadence.

Velmont Crest finance specialist reviewing DSO and DPO working-capital reports with a Dubai SME founder over invoices and ledgers

Why Velmont

Why SMEs hand us the chase list.

We chase, you keep the relationship

Collections gets touchy fast, and a clumsy chase can cost you a customer. So the people working your ledger handle the reminders and the ageing follow-ups, but escalation tone and credit decisions stay yours. We never strain a relationship you'd rather protect.

Answers before the payment run closes

When a customer disputes a line or you need a supplier paid today, you can't wait two days for a reply. Send it over and you'll hear back the same business day. No ticket queue sitting between you and your own cash.

DED-licensed UAE practice

Eight-plus years running books and reconciliations in this market, so the cheque rules, the WPS quirks and the way UAE customers actually pay are old news to us. Authorised channel partner of Meydan Free Zone and RAKEZ.

We work in your ledger, not ours

Zoho Books, QuickBooks, Xero, Odoo, Tally &mdash; we run the receivables and payables inside the system you already use. If yours is a mess, we'll clean it up or migrate it. You don't learn a new tool to get paid on time.

Recent insights

Reads on cash discipline and banking the SME way

Practical reading on financial record-keeping, opening a bank account for working-capital lines, and the AI tooling now showing up in accounts-receivable work.

All insights

Records

UAE financial record-keeping rules

The 5-year, 7-year and lifetime record-keeping rules every UAE business has to meet — and which records actually matter when the FTA asks.

Read more

Banking

Opening a UAE business bank account

Documents needed, banks compared, working-capital lines and the AR/AP discipline banks expect before approving overdraft.

Read more

Automation

AI in accounting — what UAE finance teams actually use

OCR for supplier bills, automated collections cadences, anomaly detection — what works in 2026 and what is still hype.

Read more

Pricing

Pick the tier that fits your invoice volume

Fixed monthly retainer based on transaction volume. Added to your bookkeeping engagement.

Essential

Custom quote on request

Single-entity SMEs with steady transaction volume.

  • Up to 50 sales invoices + 30 supplier bills per month
  • Automated 7-day customer reminder
  • Weekly ageing report
  • Monthly DSO + DPO reporting
  • Annual terms review
Start with Essential
Most chosen

Growth

Custom quote on request

The tier most growing SMEs choose.

  • Everything in Essential, plus:
  • Up to 200 invoices + 100 bills per month
  • Full 7 / 21 / 45-day reminder cascade
  • Weekly payment-batch generation for 2 bank accounts
  • Disputed-invoice tracking + resolution
  • Monthly working-capital dashboard
Choose Growth

Scale

Custom quote on request

Multi-entity, high-volume AR / AP operations.

  • Everything in Growth, plus:
  • Unlimited invoices + bills
  • Multi-currency AR / AP
  • Customer credit-limit + scoring framework
  • Supplier-payment optimisation modelling
  • Dedicated AR / AP coordinator on engagement
Scope a Scale plan

Talk to our experts

Tell us where the cash gets stuck.

Send a brief and we'll reply within one UAE business day. We review your invoice cadence, ageing position and current DSO / DPO, then quote a fixed monthly retainer.

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The numbers we move

Four working-capital metrics that decide your cash.

AR and AP management is measurable. These are the four numbers every engagement reports monthly — and what each one actually tells you.

DSO — days sales outstanding

Receivables ÷ credit sales × days: how long cash takes to arrive after you invoice. UAE SMEs routinely run DSO past 60 days on 30-day terms. Every aging report we send tracks DSO by month, so you see the trend before it becomes an overdraft conversation with the bank.

DPO — days payable outstanding

The mirror image: how long you take to pay suppliers. Stretching DPO funds growth for free — until it costs you supplier priority, early-payment discounts or credit terms. We manage the payment run so DPO is a decision you make, not an accident of whoever shouts loudest.

CCC — the cash conversion cycle

DSO plus inventory days minus DPO: the days between paying for stock and collecting from customers. It is the single number that explains why a profitable trading company can still miss payroll. Shrinking the CCC is the actual objective behind everything on this page.

The aging report that gets read

Current, 1–30, 31–60, 61–90, 90+ — by customer and by invoice, with notes on every promise to pay. An accounts receivable aging report only works when someone acts on it weekly; ours arrives with the follow-up actions already taken and the exceptions flagged for you.

The control framework

Four controls that do the arguing for you.

Cash discipline is a system, not a personality trait. These are the controls we install in every AR/AP engagement.

Three-way matching

Purchase order, goods receipt and supplier invoice agreed line by line before a dirham is approved. It is the control that stops duplicate invoices, over-billing and phantom deliveries — and it is the first thing we switch on in accounts payable outsourcing.

Credit control policy

Written credit limits per customer, credit checks before terms are extended, and an automatic stop-supply trigger at an agreed overdue threshold. Collections stop being personal when the policy does the saying-no for you.

Dunning cadence

A fixed reminder rhythm — polite at day 3, firm at day 15, escalated at day 30, final notice before legal referral — sent on schedule, every time. Consistency, not aggression, is what moves UAE payment behaviour.

Vendor reconciliation

Supplier statements agreed to your ledger every month, so disputed lines surface while the delivery is still fresh and the payment run only releases what is genuinely owed. Year-end supplier disputes usually mean this control was missing.

The two cycles

Invoice-to-cash in, procure-to-pay out.

Two cycles, two steps each — the operating rhythm behind the metrics and the controls above.

  1. 1

    Invoice-to-cash 01

    Bill fast, bill right

    Tax invoices issued within 14 days as UAE VAT law requires, with the TRN, the PO reference and the payment terms the contract actually says — because half of all 'late payments' start as invoices the customer's AP team could legitimately park.

  2. 2

    Invoice-to-cash 02

    Chase on rhythm

    The dunning cadence runs from the day the invoice lands, not the day it goes overdue. Statements, reminders and calls logged per customer, with promises to pay tracked to their date and broken promises escalated the same week.

  3. 3

    Procure-to-pay 01

    Approve before you owe

    POs raised and approved before commitments are made, goods receipts recorded at the door, and supplier invoices three-way matched on arrival. The payable ledger then shows what you truly owe — not what arrived in an inbox.

  4. 4

    Procure-to-pay 02

    Pay on decision

    A weekly payment run built on due dates, early-payment discounts and cash position — approved by you, executed by us, reconciled to the bank the same day. Suppliers learn your payments are predictable, which is worth more than fast.

Honest scope

Where we draw the line

Honest scope-setting upfront beats a missed expectation in month three.

Need legal collection or factoring? We will refer to a regulated partner.

  • We do not pursue legal debt collection

    Court-level debt-recovery action, attachments and judgement enforcement require a UAE-licensed law firm. We hand the file over fully prepared.

  • We do not factor or finance your receivables

    Invoice factoring, supply-chain finance and working-capital lending sit with banks and regulated finance providers. We can prepare the file the bank needs.

  • We do not authorise or release bank payments

    Cheque signing, transfer release and dual-authorisation remain with the directors. We prepare the payment file; you approve and release.

  • We do not negotiate customer commercial terms

    Pricing, discount, credit-period and contract negotiation are commercial decisions, and they stay yours. We surface what the data shows; the call belongs to you.

  • We do not provide credit insurance or guarantees

    Trade-credit insurance is brokered through Atradius, Euler Hermes or Coface. We share the data; the policy sits with them.

FAQs

Questions we get every week

What is accounts receivable?

It's the money your customers owe you for invoices already issued or revenue already earned. Day to day that means watching invoice accuracy, due dates, customer ageing, collection notes, receipts, credit notes, disputed invoices and write-off review. Get receivable control right and a UAE SME turns sales into cash — instead of carrying old invoices that look profitable on paper but won't pay the payroll, VAT, rent or suppliers.

What is accounts payable?

The flip side — money you owe to suppliers, landlords, service providers and other vendors for bills you've already received. Good payable management is bill capture, approval status, due-date tracking, supplier statement reconciliation, payment runs, disputed-balance notes and cash prioritisation. Done well it keeps suppliers happy while quietly stopping the duplicate payments, missed bills and cash leakage that creep up on most SMEs.

What is the difference between accounts payable and accounts receivable?

Receivable is money coming in from customers; payable is money going out to suppliers. You manage them together because together they drive working capital — and if receivables are slow while payables are due now, you can hit a cash squeeze even when the P&L looks perfectly healthy.

What is an accounts receivable journal entry?

At its simplest, you debit accounts receivable and credit revenue or sales, with VAT handled according to the transaction. When the customer pays, you debit cash or bank and credit accounts receivable. The part we care about is the backup — every entry sitting on a real invoice, receipt, credit note and allocation, not floating loose in the ledger.

What is an accounts payable journal entry?

Mirror image: a supplier bill debits the expense or asset account and credits accounts payable, with VAT off the tax invoice. Pay the supplier and you debit accounts payable, credit bank. When we review these, we're hunting for duplicate bills, bills allocated to the wrong vendor, missing credit notes and balances no one can support.

Do you contact customers directly?

We can prepare the overdue lists, collection notes, reminder drafts and priority follow-up schedule, and we'll make direct customer contact too if you want — that's agreed separately to fit your relationship style and approval process. In practice, most owners prefer us to keep the tracker and draft the message while their own team sends it under the company name.

Can you prepare supplier payment runs?

Yes. The payment-run schedule lays out due date, supplier balance, bank position, expected customer receipts, disputed amounts and payment priority — so you approve from a clear picture instead of paying whichever vendor chased the loudest this week.

Can AR/AP be added to bookkeeping?

Yes. AR/AP management works best when connected to monthly bookkeeping because the same ledgers feed VAT returns, management accounts, audit schedules and cash-flow planning. If receivables and payables are managed outside the accounting system, reports quickly become outdated and no one trusts the balance.

Do you reconcile supplier statements?

Yes. We reconcile supplier statements against the ledger to identify missing bills, duplicate entries, unallocated payments, credit notes, short payments and disputed balances. Supplier statement reconciliation is useful before large payment runs, year-end audits, supplier negotiations and any case where the vendor balance does not match your accounts.

Do you reconcile customer statements?

Yes. We reconcile customer statements, invoices, receipts, credit notes and unapplied amounts so the business knows what is genuinely collectible. This helps clear old receivable balances, identify disputed invoices and support collection follow-up with evidence instead of guesswork.

How does AR/AP help cash-flow forecasting?

AR/AP is the base of a short-term cash forecast. Expected customer receipts become inflows, supplier due dates become outflows, and disputed or overdue items are adjusted for realistic timing. When AR/AP is updated weekly, management can see whether payroll, VAT, rent, loan repayments and supplier commitments are covered before cash pressure becomes urgent.

What reports do owners receive?

Owners can receive customer ageing, supplier ageing, overdue invoice lists, promised payment dates, upcoming payment runs, disputed balance schedules, old credit-note summaries, DSO movement and working-capital commentary. The point is action: who should be chased, who should be paid, what is blocked and what affects cash this month.

Can you clean old receivable and payable balances?

Yes. Old AR/AP balances are common when receipts were not allocated correctly, credit notes were missed, supplier payments were posted to the wrong vendor or historic invoices were duplicated. We review old balances, request supporting documents, recommend corrections and prepare a clean schedule of what is collectible, payable, disputed or ready for management write-off approval.

Can this be done inside Zoho Books, QuickBooks, Odoo or Tally?

Yes. We can manage AR/AP inside Zoho Books, QuickBooks, Odoo, Tally or a controlled spreadsheet where the business has not moved fully into software. Accounts payable management software helps only when the underlying process is clear: invoice capture, approval, due date, allocation, payment evidence and reconciliation.

How do receivables and payables affect audit?

Auditors usually test receivable recoverability, supplier completeness, statement reconciliation, subsequent receipts, subsequent payments, old balances, credit notes and cut-off around year-end. If AR/AP records are not clean, the audit team asks more questions and may propose provisions or reclassifications. Regular AR/AP management creates the evidence before year-end fieldwork starts.

What is the difference between bookkeeping and AR/AP management?

Bookkeeping records invoices, bills, receipts, payments and reconciliations. AR/AP management goes further by turning those records into action: who owes money, who must be paid, what is overdue, what is disputed, what can wait and what will affect cash this week. It is the difference between a ledger that is updated and a ledger that actively manages working capital.

What do accounts payable outsourcing services cover?

For a UAE SME, accounts payable outsourcing services usually cover supplier bill capture and coding, three-way matching against the purchase order and goods-received note, approval routing, due-date tracking, supplier statement reconciliation and a weekly payment run you approve before any cash leaves the bank. Outsourcing the routine payable procedures frees your team from data entry while keeping payment authorisation firmly in-house, which is the control most owners want to protect.

What are standard accounts receivable procedures for an SME?

Good accounts receivable procedures follow a fixed order: raise a compliant tax invoice the day work is delivered, confirm the customer received it, run an ageing report on a set day each week, send scheduled reminders at 7, 21 and 45 days overdue, log every promised-payment date and dispute, escalate anything past 60 days, and provision or write off what genuinely will not be collected. Writing the steps down as a repeatable procedure — rather than chasing on memory — is what actually pulls days-sales-outstanding down.

Is AR/AP outsourcing worth it for a small UAE business?

For most SMEs doing 30 or more invoices a month with receivables above roughly AED 200k, yes. The recovered founder hours, the fewer late-payment penalties and the 15 to 30 days typically taken off the cash-conversion cycle usually outweigh a fixed monthly retainer several times over. Below that volume, a tidy accounting tool with a disciplined weekly routine may be enough — and we'll tell you honestly if that's your situation.

What is accounts receivable management?

Accounts receivable management is the end-to-end discipline of turning invoices into cash: issuing compliant tax invoices promptly, setting credit limits, running a fixed reminder cadence, tracking the aging report weekly, resolving disputes and escalating genuine defaulters. Done well it shortens DSO by weeks without a single awkward owner-to-owner phone call — the process does the chasing, on schedule, in writing.

What do accounts payable outsourcing services include?

The full procure-to-pay back office: supplier onboarding and TRN checks, invoice capture, three-way matching against POs and goods receipts, approval routing, a weekly payment-run proposal for your sign-off, execution and bank reconciliation, plus monthly vendor statement reconciliations. You keep every approval decision; we do the processing, the matching and the paperwork behind it.

How do I calculate DSO for my business?

The standard formula: (accounts receivable ÷ total credit sales) × number of days in the period. If you're owed AED 300,000 and bill AED 150,000 a month on credit, DSO is about 60 days — meaning two full months of sales are sitting in other people's bank accounts. Track it monthly on a rolling basis; the direction matters more than the absolute number, and a rising DSO is the earliest honest warning of a cash squeeze.

What is three-way matching in accounts payable?

Matching three documents before an invoice is approved for payment: the purchase order (what you agreed to buy and at what price), the goods receipt or delivery note (what actually arrived), and the supplier invoice (what you're being charged). Discrepancies get queried instead of paid. It is the single most effective AP control against duplicate payments, over-billing and fraud — and it costs process, not money.

Can I recover VAT on bad debts in the UAE?

Yes — UAE VAT law provides bad debt relief where the debt is written off in the accounts, more than six months have passed since the supply, the output VAT was accounted for, and the customer was notified of the write-off. The conditions are mechanical but the evidence has to exist, which is why our write-off process generates the notification letter and the ledger trail at the same time as the accounting entry.

What payment terms are normal in the UAE?

Thirty days from invoice is the common written term; sixty and ninety days appear in contracting, distribution and anything touching larger groups. The gap between written terms and actual payment behaviour is where working capital dies — which is why we track DSO against contractual terms per customer and flag the accounts where the spread is widening, so credit decisions are made on evidence rather than history.

Do you handle post-dated cheques and cheque bounce follow-up?

We manage the ledger side: PDC registers, deposit scheduling, matching cheques to invoices, and flagging returned cheques the day the bank reports them. A dishonoured cheque in the UAE carries civil — and in some cases criminal — consequences, and pursuing one is a legal step. We prepare the documentation trail and refer you to legal counsel for enforcement; we don't act as debt collectors or lawyers.

Which software do you work with for AR and AP?

The mainstream UAE stack: Zoho Books, QuickBooks Online, Xero, Odoo and Tally, plus bank integrations where the bank supports feeds. If you already have a system we work inside it; if you have nothing we recommend the lightest tool that fits your volume as part of setup. The controls — matching, approval routing, aging reviews — matter far more than the logo on the software.

Velmont Crest accounting advisor — Dubai SME engagement

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