Section 1
1. Purpose of This Page
This page describes the lifecycle of an engagement with Velmont Crest — how work is scoped, documented, delivered and concluded. It sits alongside the Terms & Conditions, which record the full legal framework (liability, confidentiality, disputes, governing law), and the Privacy Policy, which records how personal data is handled. Where this page and the Terms & Conditions differ, the Terms & Conditions and the signed engagement documentation prevail.
Section 2
2. Scoping Before Work Begins
No engagement starts on a handshake. Every engagement begins with a scoping conversation — usually a free initial consultation — followed by written engagement documentation that records:
2.1 What the engagement documentation records
- Scope of services. — The specific services engaged — e.g. monthly bookkeeping, VAT return preparation, corporate tax computation and return preparation, backlog reconstruction, CFO advisory hours — and, equally, what is out of scope.
- Deliverables and cadence. — What the client receives and when: monthly close date, management report format, filing-calendar reminders, workpaper handover points.
- Fees and billing basis. — The agreed fixed monthly retainer, fixed-scope project fee or hourly basis, invoicing schedule and payment terms.
- Responsibilities on both sides. — The records, access and approvals the client must provide, and the preparation and advisory duties Velmont Crest accepts.
- Role boundaries. — Confirmation that Velmont Crest acts in an advisory, preparation and support capacity — not as a registered tax agent, licensed auditor or legal counsel — per the Advisory Disclaimer.
Section 3
3. Client Responsibilities
Accounting output is only as reliable as the records behind it. Under every engagement the client remains responsible for:
3.1 Records and information
- Providing complete, accurate and timely records — bank statements, invoices, contracts, licences and prior filings — in the agreed format and by the agreed monthly cut-off.
- Notifying Velmont Crest promptly of material changes: new licences or activities, ownership changes, VAT or corporate tax registration changes, new bank accounts, or authority correspondence received.
- Reviewing and approving every return, computation and report before it is filed or relied upon. Approval is the client's confirmation that the underlying facts are complete and accurate.
- Meeting statutory obligations that rest with the taxable person under UAE law, including registration, filing and payment deadlines under Federal Decree-Law No. 47 of 2022 (Corporate Tax), Federal Decree-Law No. 8 of 2017 as amended (VAT) and Federal Decree-Law No. 28 of 2022 (Tax Procedures).
Section 4
4. Velmont Crest Responsibilities
Within the documented scope, Velmont Crest is responsible for performing the services with professional skill and care: maintaining the agreed bookkeeping cadence, preparing VAT and corporate tax workings that reconcile to the underlying records, flagging compliance deadlines in advance through the agreed filing calendar, and raising issues we identify in the records promptly rather than at year-end.
Where a matter exceeds our advisory scope — formal FTA representation, statutory audit, legal opinion — we say so in writing and, where asked, help the client brief the appropriate registered tax agent, licensed auditor or counsel.
Section 5
5. Fees, Invoicing and Payment
Fees are recorded in the engagement documentation before work begins — there are no unlisted charges, and scope changes are priced and agreed in writing before the additional work starts. Unless the engagement documentation states otherwise: invoices are issued in advance for retainer periods or on the agreed milestones for project work; payment is due on the terms stated on the invoice; and continued non-payment after written notice permits suspension of the services under the Terms & Conditions.
Section 6
6. Communication and Turnaround
Engagements run on a named-contact basis over the channels agreed at onboarding — typically WhatsApp and email for day-to-day queries, with scheduled calls for review points. We aim for same-business-day acknowledgement of client queries. Formal notices under the engagement follow the notice provisions of the Terms & Conditions.
Section 7
7. Records, Workpapers and Handover
The client's underlying records always remain the client's property. Working papers created by Velmont Crest in the course of the engagement remain the practice's property, but on conclusion of an engagement — and subject to settlement of outstanding fees — we hand over the client ledger, trial balance, reconciliations and filed-return copies in a usable format so that a successor accountant can continue without reconstruction.
Records are retained after the engagement ends in line with UAE statutory retention periods and the retention schedule in the Privacy Policy.
Section 8
8. How Engagements End
Either party may end an ongoing engagement by written notice as recorded in the engagement documentation. On termination we complete or hand over work-in-progress as agreed, invoice any unbilled work performed to the termination date, and complete the records handover in Section 7. Provisions that by nature survive termination — confidentiality, liability limits, fee obligations and dispute resolution — continue as set out in the Terms & Conditions.
Section 9
9. Legal Framework
These Terms of Engagement are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai and operate together with the Terms & Conditions, the Privacy Policy, the AML Policy and the Advisory Disclaimer. Together with the signed engagement documentation, those documents form the entire framework of every engagement.
